Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can not offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and the credit will automatically be applied to your original method of payment.

 

Late or Missing Refunds

If you have not received a refund yet, first check your bank account again.

Next contact your bank. There are often processing times before a refund is posted.

If you have completed the above and you still have not received your refund yet, please contact us at aks@aksaircon.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at aks@aksaircon.com and send your item to:

AKS Air Conditioning Ltd,
4 Edinburgh Road,
Formby, Liverpool
L37 6EP.

Shipping Returns

To return your product, you should mail your product to:

AKS Air Conditioning Ltd,
4 Edinburgh Road,
Formby, Liverpool
L37 6EP.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Due to the cost of the product, you may consider using a trackable shipping service or purchasing shipping insurance, due to there being no guarantee that we will receive your returned item.

Need Help?

Contact us at aks@aksaircon.com for questions related to refunds and returns.